FAQs

You can make reservations directly through the Hastings Hotels website at hastingshotels.com, by calling the group head office at 028 9047 1066, or by contacting individual hotels directly. Online booking is available 24/7 through their websites.

Cancellation is available at each property until 12pm the day before arrival without penalty, while advance purchase rates are non-refundable. Specific terms will be displayed during booking and confirmed in your reservation confirmation.

Yes, booking modifications are subject to availability and rate conditions. Changes may incur additional charges if upgrading to a higher rate category. Contact the hotel directly or the reservations team to make modifications.

Hastings Hotels offers an exclusive member rates program that typically includes our Best Rate Guarantee. Members will also have first access to exclusive discounts and offers.

Yes, Hastings Hotels accommodates group bookings with special rates for rooms. Contact the group sales team on 028 9047 1066 for specific pricing and packages.

Hastings Hotels operates six luxury 4 and 5-star hotels in Northern Ireland. In Belfast, guests can stay at the Europa Hotel, Grand Central Hotel Belfast, and Stormont Hotel, with the Culloden Estate and Spa sitting just outside Holywood. Ballygally Castle is our castle on the Antrim Coast, and the Everglades Hotel is our sister property in Derry-Londonderry.

The Belfast city centre hotels include: Europa Hotel, The Grand Central Hotel, and Stormont Hotel. The Culloden Estate and Spa sits just outside Belfast in Holywood.

The Stormont Hotel and the Culloden Estate and Spa are closest to George Best Belfast City Airport (approximately 10 minutes), while the Europa and Grand Central Hotels are the most convenient for Belfast International Airport connections via direct transport links.

Yes, hotels outside Belfast include: Ballygally Castle Hotel on the Causeway Coast, Culloden Estate and Spa in Holywood, and the Everglades Hotel in Derry-Londonderry.

Yes, the Culloden Estate and Spa features a full-service spa and leisure facilities.

Yes, complimentary Wi-Fi is standard across all seven Hastings Hotels properties for all guests.

City centre hotels Europa Hotel and Grand Central Hotel offer valet parking for a daily fee, while all other properties offer complimentary on-site parking.

Yes, all Hastings Hotels welcome families and children. Family rooms and interconnecting rooms are available, along with children’s menus in restaurants and family-friendly facilities.

Pets are not permitted to stay in our hotels, with the exception of certified assistance animals or with prior permission from the General Manager. The Everglades Hotel offers pet-friendly services in the Lounge.

Each hotel features multiple dining venues ranging from casual to fine dining restaurants, award-winning bars, and room service. All restaurants focus on locally-sourced ingredients and showcase Northern Ireland’s culinary heritage.

Yes, all six hotels offer meeting and event spaces ranging from intimate boardrooms to grand ballrooms accommodating up to several hundred guests. Full audiovisual equipment and catering services are available. To find our more, please contact 028 9047 1066.

Standard check-in is 3:00 PM and check-out is 11:00 AM across each property. Early check-in and late check-out may be available upon request and subject to availability.

Yes, all Hastings Hotels provide accessible facilities and rooms to accommodate guests with mobility requirements. Accessible rooms feature adapted bathrooms, accessible entrances, and appropriate facilities. Contact the hotel directly to discuss specific accessibility needs.

You can contact Hastings Hotels Group head office at Tel: 028 9047 1066, or write to: Hastings Head Office, 1066 House, 587 Upper Newtownards Road, Belfast, BT4 3LP. Each individual hotel also has direct contact numbers available on the website.

Feedback can be provided directly to hotel management during your stay, via the hotel’s direct contact information post-stay, or through the main group office. All hotels also follow up with email surveys after departure.