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FAQs

WHAT TIME IS CHECK-IN AT EVERGLADES HOTEL?

Check-in is from 3pm onwards.

WHAT TIME IS CHECKOUT AT EVERGLADES HOTEL?

Checkout is at 11am.

CAN I ORGANISE AN EARLY CHECK-IN AT EVERGLADES HOTEL?

Guaranteed check in is 3pm however we can add an early arrival inventory to your reservation and your room will be prioritized although this cannot be guaranteed.

CAN I ORGANISE A LATE CHECKOUT FOR EVERGLADES HOTEL?

This service is subject to availability. A £20 per extra hour fee will be applied to the final bill for any extra hours past the checkout time. If you book lunch you will receive a complimentary 1pm late checkout. Late checkout can also be included in some of our special hotel offers.

CAN I MAKE A SPECIAL REQUEST FOR MY STAY EVERGLADES HOTEL?

Please email bdm@egh.hastingshotels.com or alternatively phone reception on 028 7132 1066 to arrange any special requests.

WHAT IS YOUR ONLINE CANCELLATION POLICY FOR THE EVERGLADES HOTEL

Our online cancellation is subject to terms and conditions of accommodation package reserved. In general, bookings made via our own website can be cancelled up to 24 hours prior arrival. This does not apply to non-refundable, non-transferable booking and any bookings made via a third party site.

HOW DO I MAKE RESERVATIONS FOR A LARGE GROUP AT THE EVERGLADES HOTEL

Please contact bdm@egh.hastingshotels.com or phone 028 7132 1066 and ask for group reservations. For any special requests for large groups whilst they are here in the hotel, or for any arrangements for arrival or departure please state when contacting us.

DOES THE EVERGLADES HOTEL HAVE A CAR PARK ONSITE?

We offer complimentary car parking to all our guests

DO YOU HAVE DISABLED PARKING AVAILABLE AT THE EVERGLADES HOTEL?

Yes, we have 3 spaces at our front door. If you require assistance parking we can also help upon request.

ARE THERE FAMILY OR INTERCONNECTING ROOMS AT THE EVERGLADES HOTEL?

Yes we do, however we only have 1 so booking is essential.

WHEELCHAIR FRIENDLY ROOMS EVERGLADES HOTEL?

Yes, we have multiple but only 1 full service accessible so booking is essential.

TEA/COFFEE MAKING FACILITIES IN THE ROOMS AT THE EVERGLADES HOTEL?

Yes we have a selection of teas and coffees in all of our rooms. If there is a tea type which is not provided in the room, if a request is made, we can supply.

IRONING BOARD AND HAIRDRYERS IN THE GUESTROOMS AT THE EVERGLADES HOTEL?

All of our rooms have ironing boards and hairdryers in the room. Ironing board located in wardrobe and hairdryer located in the drawer of the dresser.

IS WI-FI AVAILABLE IN YOUR GUESTROOMS AT THE EVERGLADES HOTEL?

WiFi is available throughout the hotel and in all bedrooms. A password is obtainable from reception for Everglades Public WiFi. WiFi does not support downloading or higher band width requests.

DOES THE HOTEL SUPPLY COTS FOR BABIES AT EVERGLADES HOTEL?

Yes we have cots for children in the hotel but a request must be made prior to ensure sufficient availability.

CAN I LEAVE MY LUGGAGE AT THE EVERGLADES HOTEL?

Certainly, our concierge will safely store your luggage in the concierge store before check in or after check out. *We do not accept any liability for damage or loss to any property whilst left on the property

WHAT IF I HAVE FORGOTTEN AN ITEM AT THE EVERGLADES HOTEL?

If you have forgotten anything while staying at the Everglades Hotel please contact reception on 028 7132 1066 and we will try to reunite you with your item.

CAN THE EVERGLADES HOTEL ORGANISE AIRPORT TRANSFERS?

Yes, our concierge will be happy to make any transport arrangement.

WHERE IS THE NEAREST BUS STATION TO THE EVERGLADES HOTEL?

Only 1 mile from the hotel is Foyle Street Depot.

IS WI-FI AVAILABLE IN THE EVERGLADES HOTEL?

Yes throughout the hotel via Everglades Public Wifi. A code must be obtained from reception.

ARE PETS PERMITTED IN THE EVERGLADES HOTEL?

Only guide dogs are permitted.

ARE SMOKING ROOMS AVAILABLE AT THE EVERGLADES HOTEL?

We do not have any smoking rooms due to the new smoking law – however we do have designated smoking areas outside the hotel.

WHAT ARE THE OPENING TIMES OF THE EVERGLADES HOTEL?

We are open to serve food from 7am - 9pm daily.