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FAQs

WHAT TIME IS CHECK-IN AT THE CULLODEN ESTATE & SPA?

Check in is from 15:00 onwards.

WHAT TIME IS CHECK-OUT AT THE CULLODEN ESTATE & SPA?

You should check-out any time before 11:00.

CAN I ORGANISE AN EARLY CHECK-IN AT THE CULLODEN ESTATE & SPA?

Standard check-in time at the Culloden Estate & Spa is from15:00 onwards. To guarantee an early check-in, it is necessary to book the room the night prior. However, we can add an early arrival request to your reservation and your room will be prioritized, although this cannot be guaranteed. You are welcome to leave your luggage free of charge in our luggage store prior to your check-in and use the hotel facilities.

CAN I ORGANISE A LATE CHECKOUT FOR THE CULLODEN ESTATE & SPA?

This service is subject to availability. Should you wish to retain your room after 11:00, please arrange with reception as early as possible. A £20 per hour fee will be applied to the final bill for any extra hours past the check-out time. If you wish to check out later than 16:00 a full night’s charge will be applied.

CAN I MAKE A SPECIAL REQUEST FOR MY STAY AT THE CULLODEN ESTATE & SPA

Please email guest@cull.hastingshotels.com or alternatively phone reception on +44 28 9039 3002 to arrange any special requests.

WHAT IS YOUR ONLINE CANCELLATION POLICY FOR THE CULLODEN ESTATE & SPA

Our online cancellation is subject to terms and conditions of accommodation package reserved. In general, bookings made via our own website can be cancelled up to 24 hours prior arrival. This does not apply to non-refundable, non-transferable booking and any bookings made via a third-party site.

HOW DO I MAKE RESERVATIONS FOR A LARGE GROUP AT THE CULLODEN ESTATE & SPA

Please contact groups@cull.hastingshotels.com or by calling +44 28 9042 1066 and ask for group reservations. For any special requests for large groups whilst they are here in the hotel and for any arrangements for arrival or departure, please contact via email guest@cull.hastingshotels.com or by calling +44 28 9039 3002.

DOES THE CULLODEN ESTATE & SPA HAVE A CAR PARK ONSITE?

Yes, we offer complimentary car parking onsite to all our guests.

DO YOU HAVE DISABLED PARKING AVAILABLE AT THE CULLODEN ESTATE & SPA

We have number of disabled parking in close proximity to the hotel. For assistance please contact Concierge team prior to your arrival via email concierge@cull.hastingshotels.com or by calling +44 28 9039 3014.

Are there FAMILY OR INTERCONNECTING ROOMS AT THE CULLODEN ESTATE & SPA

We have 3 x family rooms in total comprising of a super king-size bed and a single bed. We also have 2 x Duplex State Suites comprising of a king-size bed and 2 single beds. Some of our rooms can facilitate an additional rollaway bed in the room but please be advised that space will be restricted, and a supplement charge of £40 per night will be applied. We also have 3 interconnecting rooms.

Are Roll-away beds AVAILABLE AT THE CULLODEN ESTATE & SPA

Roll-away beds are available at a cost of £40 per bed, per night, subject to availability.

Are WHEELCHAIR FRIENDLY ROOMS Available AT THE CULLODEN ESTATE & SPA

We have 3 fully wheelchair accessible double rooms with a full wet room, the beds in these rooms can also be made as a twin.

Are TEA/COFFEE MAKING FACILITIES IN THE ROOMS AT THE CULLODEN ESTATE & SPA

Yes, we provide a selection of teas and coffees in all of our rooms.

Are IRONING BOARD AND HAIRDRYERS IN THE GUESTROOMS AT THE CULLODEN ESTATE & SPA

All rooms at the Culloden Estate & Spa have ironing boards and hairdryers. Iron & board is located in wardrobe and hairdryer is located in the drawer of the dresser.

IS WI-FI AVAILABLE IN YOUR GUESTROOMS AT THE CULLODEN ESTATE & SPA

Wi-Fi is available throughout the estate and in all bedrooms. The password can be found on your room key wallet and on information sheet in your welcome pack. Wi-Fi does not support downloading or higher band width requests.

IS WI-FI AVAILABLE for non-residents AT THE CULLODEN ESTATE & SPA

Wi-Fi is available for the non-residents throughout the estate via Culloden Public Wi-Fi. A code must be obtained from reception.

Before Check-In oR after Check-out CAN I LEAVE MY LUGGAGE AT THE CULLODEN ESTATE & SPA

Certainly, our concierge will safely store your luggage in the luggage store before check-in or after check-out. Please note that the Culloden Estate & Spa do not accept any liability for damage or loss to any property left unattended on the estate.

WHAT IF I HAVE FORGOTTEN AN ITEM AT THE CULLODEN ESTATE & SPA

Our Lost Property Department is open daily 9am-5pm. The Lost property department can only be contacted between these times although collection arrangements can be made outside of these times. Any belongings not collected on the specified day of collection will be returned to lost property and an alternative collection date must be arranged. You can contact lost property department via email housekeeping@cull.hastingshotels.com or by calling +44 28 9039 3026. Please be advised that the charge for any postage costs will be incurred by the guest and payment must be made prior to items being returned.

CAN THE CULLODEN ESTATE & SPA ORGANISE AIRPORT TRANSFERS?

Our concierge team will be happy to make any transport arrangements with our local taxi company or a private limousine, charges apply.

WHERE IS THE NEAREST BUS STATION TO THE CULLODEN ESTATE & SPA

A bus stop is situated directly opposite the Hotel main gate on the A2 for Belfast or for Bangor the Bus stop is situated to the right of the hotel main gate approximately 100 yards away. http://www.translink.co.uk/Routes-and-Timetables/all-buses/

WHERE IS THE NEAREST Train STATION TO THE CULLODEN ESTATE & SPA

Cultra train station is situated at the bottom of the hotel grounds providing easy access to both Belfast and Bangor. https://www.translink.co.uk/Services/NI-Railways/

ARE PETS PERMITTED IN THE CULLODEN ESTATE & SPA

Pets are not permitted at the Culloden Estate & Spa, with the exception of certified assistance animals or with prior permission from the General Manager.

Is smoking permitted AT THE CULLODEN ESTATE & SPA

Smoking (including electronic cigarettes) is not permitted in the bedrooms or public areas of the Culloden Estate & Spa. However, we do have designated smoking areas outside the hotel. Please be advised that a £200 deep cleaning charge may apply if the bedroom is used for smoking.

WHAT ARE THE SPA OPENING TIMES AT THE CULLODEN ESTATE & SPA

Spa at the Culloden is open 06:30-09:30 Monday to Friday and 08:00-20:30 Saturday and Sunday. For any inquiries please contact the Culloden Spa via email thespa@cull.hastingshotels.com or by calling +44 28 9042 1135.

CAN CHILDREN USE THE SPA FACILITIES AT THE CULLODEN ESTATE & SPA

We have designated swim times for children from 09:00-11:00 and 16:00-18:00 Monday to Friday and 09:00-17:00 Saturday and Sunday

DO YOU HAVE A GYM AT THE CULLODEN ESTATE & SPA

We do have gym and fitness’s classes that our guests can avail of, however places must be booked prior to arrival. For any inquiries please contact the Culloden Spa via email thespa@cull.hastingshotels.com or by calling +44 28 9042 1135.

What time is Breakfast served AT THE CULLODEN ESTATE & SPA

Breakfast is served between the hours of 07:00 to 10:00 Monday to Friday and 07:30 to 10.30 over the weekends and bank holidays.

What are the dinning options At THE CULLODEN ESTATE & SPA

The Culloden Estate & Spa offer various options for dining including fine dining at the Vespers Restaurant to get the ultimate dining experience or more casual option within the Cultra Inn our pub/bistro with great atmosphere and surroundings. Room Service is available 24 hours and the Lough Bar serves food between the hours of 11:00 to 19:00.