FAQs

To ensure comfort and health of all our guests and team members, all operating procedures throughout Hastings Properties have been reviewed and reworked, to ensure a luxurious service experience while adhering to social distancing and increased hygiene measures. Click here to read our Peace of Mind Policy.

Check-in is from 3pm onwards.

Checkout is at 11am.

Guaranteed check in is 3pm however we can add an early arrival inventory to your reservation before 2pm for £20.

Yes, you can organise a late checkout for a fee of £20 before 2pm.

Please email phone reception on 028 9065 1066 to arrange any special requests.

Our online cancellation is subject to terms and conditions of accommodation package reserved. In general, bookings made via our own website can be cancelled for free before 4pm the day before. This does not apply to non-refundable, non-transferable booking and any bookings made via a third party site.

Please contact groups@stor.hastingshotels.com or phone 028 9065 1066 and ask for group reservations. For any special requests for large groups whilst they are here in the hotel, or for any arrangements for arrival or departure please state when contacting us.

We offer complimentary car parking to all our guests

Yes

We have interconnecting rooms available to book, however we do not offer Family Rooms.

Yes, we have multiple wheelchair friendly rooms available to book.

Yes we have a selection of teas and coffees in all of our rooms. If there is a tea type which is not provided in the room, if a request is made, we can supply.

All of our rooms have ironing boards and hairdryers in the room. Ironing board located in wardrobe and hairdryer located in the drawer of the dresser.

WiFi is available throughout the hotel and in all bedrooms. A password is obtainable from reception for Stormont Public WiFi. WiFi does not support downloading or higher band width requests.

Yes we have cots for children in the hotel but a request must be made prior to ensure sufficient availability.

Certainly, we will safely store your luggage at reception before check in or after check out. *We do not accept any liability for damage or loss to any property whilst left on the property.

If you have forgotten anything while staying at Stormont Hotel please contact reception on 028 9065 1066 and report the missing item.

Yes, our staff will be happy to make any transport arrangement.

A bus stop is situated directly opposite the Hotel main gate on the A2 for Belfast or for Bangor the Bus stop is situated to the right of the hotel main gate approximately 100 yards away.

We are on the Glider route with regular Gliders and buses travelling on the Upper Newtownards Road. Bus stops are located outside Stormont Estate and Stormont Hotel. The nearest bus station is Belfast Lanyon Place.

Yes throughout the hotel via Stormont Public Wifi. A code must be obtained from reception.

Only guide dogs and other disability trained dogs are permitted.

We do not have any smoking rooms due to the new smoking law – however we do have designated smoking areas outside the hotel.

We are open 24 hours a day, with food served daily from 7am - 10pm.

No, however please speak to reception and they will be able to advise of local gym facilities.