Frequently Asked Questions
Have a question or need an answer about your planned stay with us at Ballygally Castle? Take a look at our extensive FAQs below. If you can't find the answer to your question please call us on 028 2858 1066.
To ensure comfort and health of all our guests and team members, all operating procedures throughout Hastings Properties have been reviewed and reworked, to ensure a luxurious service experience while adhering to social distancing and increased hygiene measures. Click here to read our Peace of Mind Policy.
Check-in is 4pm, check-out is 11am. You can arrange an early check-in or late check-out by calling reception on 028 2858 1066.
Please contact our Reception Team directly on 028 28 581066 or by email email@example.com and they would be happy to discuss any special requests for your stay.
Yes, our Front Office team will be happy to keep your luggage in a secure area should you wish to leave your luggage prior to check in or on your day of departure.
Yes, we have 2 fully accessible bedrooms with wet rooms at the hotel. We also have a number of our Bedrooms which benefit from walk in shower facilities. For further information on these bedrooms please contact Reception Team on 028 28 581066 or by email firstname.lastname@example.org
Yes, we have a number of both family and interconnecting rooms available to book at the hotel. For further information, please contact our Reservations Team on 028 28 581066 or by email email@example.com
Yes all of our Bedrooms have tea/coffee making facilities. We are proud to offer a range of Thompsons Finest Tea and Bewley’s blended coffee.
Yes, we have complimentary WiFi throughout the hotel in our Public Areas and Guest Bedrooms.
Yes, we can provide a travel cot for your bedroom on a complimentary basis. If you would like to add a travel cot to your reservation please contact our Reception Team on 028 28 581066 or by email firstname.lastname@example.org
No, we currently have a no pet policy.
None of our rooms are smoking rooms, however we do have designated smoking areas in the hotel grounds.
No, we do not have Gym facilities on the premises. Our Reception Team can provide information and directions to the nearby local gym’s and leisure facilities for guests.
To make a reservation for a large group please contact our group reservations department by emailing email@example.com or calling 028 9047 1066.
For individual bookings there is a 24 hr cancellation policy, meaning Reservations must be cancelled by 4pm the day prior to arrival to avoid a full charge for the first nights stay. Please note all deposits are non refundable and non transferrable.
Please contact our Reception Team on 028 28 581066 or by email firstname.lastname@example.org who will check our Lost Property records for your item.
Yes, please contact our Reception Team on 028 28 581066 or by email email@example.com who will be happy to organise private airport transfers if requested or we can also recommend the most suitable means of transport for your journey.
The nearest train station to hotel is Larne, which is approximately 10 minutes by bus or taxi from the hotel
The nearest bus station to hotel is Larne which is approximately 10 minutes by taxi from the hotel
Yes, we have a car park with 70 spaces which is complimentary for residents.
Yes, we also have Disabled parking available at the front of the hotel.